ABOUT TANTOWEL  >  FREQUENTLY ASKED QUESTIONS



Product Questions:


SAMPLES

Can I sample TanTowel towelettes?

We can send you two (2) Tantowel towelettes for sampling inquiries. Please specify the formula you would like to try (Classic, Plus or both) and send an empty, self-addressed envelope with 3 stamps to our facility at: Tantowel Inc., 2665 West Cheyenne Avenue, North Las Vegas, NV 89032.  We will then mail your envelope back to you with your enclosed samples.



EXPIRATION

Do TanTowel towelettes expire?

Tantowel towelettes are triple heat sealed to maintain the freshness and quality of the product. Towelettes are not marked with an expiration date - they are like canned goods, as long as they are not opened, punctured and have been kept in a cool, dry environment (i.e. closet, bathroom cabinet, etc.) they are most likely still good. We recommend that they be used within 24 months, but they have lasted longer. If the product has expired, it will not harm you – it will simply not produce any color on your skin after you have applied it.



APPLICATION

When is the best time to apply the towelettes?

It really comes down to what is most convenient for you. We recommend you shower and clean everything off of your skin just before application. Do not use any products containing oils, lotions or creams that are “leave on” and won’t wash off, or could create a barrier between your skin and the TanTowel towelette before application. It is a popular choice to use the towelettes at night right before bed - then when you wake up in the morning the development time has passed, you wake up tan and able to go about your regular morning skin routine. If you apply the towelette during the day, give yourself the 4-6 hour development time before you apply anything else to your skin (unless it is TanTowel branded product like On The Glow® or Moisture Mist) or else you might interrupt the development of you color.

Should I exfoliate before using the towelettes?

Exfoliation is not a requirement every time you use the towelettes, but we highly recommend it for a smooth application. Do exfoliate before the application if you decide to, not after. You can also use our X-Foliator® towelettes that dry instantly just before the tan application. If you are prone to dry spots on your skin, or if your skin feels a little rough, exfoliation will likely help the even distribution of your tan. Know that the drier your skin is in spots, the more formula it will try to absorb, and those spots could potentially develop darker in color as a result.

Should I moisturize before, or after using the towelettes?

TanTowel towelettes need to be applied to clean and dry skin - meaning free of any lotions, creams, make-ups or oils that leave a “film” barrier you can feel on the skin. Touch your skin, and if it feels soft and dry you should be okay to apply the towelette. We recommend using TanTowel Moisture Mist and TanTowel On The Glow® lotions after your towelette application; these have been designed to work with TanTowel self-tan development and will not inhibit the tan. We recommend that you wait 10 minutes before applying either the TanTowel Moisture Mist, or TanTowel On the Glow®. Otherwise, you need to wait 4-6 hours so as not to interrupt the tanning process.

How long do the towelettes take to dry on my skin?

The TanTowel formula dries within seconds of application. You can get dressed right away, because there is no stain or dyes - and it will not come off on your clothing.

Can I use the towelettes on my face?

Yes, Tantowel was created for both the face and body. Avoid getting the product in your eyes or mouth as best you can.

When using the towelettes, should you wash your hands periodically to prevent staining?

Yes, or If your hands are dry you can apply lotion to them before you start your application to help create a barrier - this will slow down the absorbing process, but be sure to wash your hands after application. We recommend having a moist hand towel ready; then when you are done applying your TanTowel, you can rub your palms and fingers on the moist hand towel. You can also wear latex or nitrile gloves during the majority of your application, and remove them at the end to finish with tanning the tops of your hands. When you're done it's recommended you wash your palms.

How many towelettes do I need to do an entire body application?

TanTowel® Half Body towelettes will cover approximately 1/3 to 1/2 of the average person's body. Coverage also depends on your size, height, skin dryness and porosity. TanTowel® Full Body will complete a full body (head to toe) application on an average-sized person. 

Can the towelettes be re-used after application?

TanTowel towelettes will run out of the initial formula once you have opened and used them, but you don't need to throw them away. If you save them (keep in Ziploc bags or Tupperware containers if possible) we have a way in which you can re-use them until they have worn out! You can purchase our Tanning Mist® spray that works as a towelette formula re-loader, you can spritz the formula onto your dry,  used towelettes to re-saturate them and re-apply without opening a fresh package. This is also a useful product if you struggle with the towelette running out of formula before you have finished applying it completely. You may also apply our Express Tan® which is similar to Tanning Mist®, but has instant color.



DEVELOPMENT

How long will my tan take to develop after I have applied the towelette?

Your color will take about 4-6 hours to show signs of development. Individual results vary, and your tan could continue to develop beyond the 6 hour mark for up to 24 hours.

Can I apply moisturizer after applying the towelette?

Unless you are using our specially formulated On The Glow® or Moisture Mist® products (10 minutes or so after you have applied the towelette is fine) we recommend you wait 4-6 hours for your tan to develop before applying any other moisturizers or sunscreens to your skin. Applying products over your development tan may cause streaking, or impede your color from developing successfully.

How long will my tan last once it has developed?

On average, your tan should last between 4-7 days before it fades. The duration of the tan will vary for each person, but is also dependent on factors such as how often you go to the pool, exfoliate, and could also be affected by other products you may be using, or if you are on certain medications.



FORMULA

What is the difference between your Classic and Plus towelettes?

TanTowel® Classic towelettes contain DHA as the main tanning agent, and we recommend this formula for those with fair to medium skin tones, or those looking for a more subtle glow. Our Plus formula towelettes contain both DHA and added ingredient Erythrulose, a color enhancer for your skin. Plus formula towelettes are recommended for those with medium to dark or olive skin tones. 

Have you ever changed your formula in the towelettes?

No, although we did change the look of the packaging over the years, the formulas have remained exactly the same.

Do the towelettes leave behind any smell?

TanTowel towelettes do contain some DHA as the main tanning agent, but the amount used has been minimized - and most people notice little to no smell with this product. The smell may be more noticeable a day or 2 later, more so than the first day.

Do the towelettes contain sunscreen?

No, TanTowel towelettes do not contain sunscreen. If you are planning on going out in the sun, try to time it so your tan can develop over a 4-6 hour period before you apply your sunscreen. Tanning at night before bed can make this wait time easier to manage.



TROUBLESHOOTING

No color develops after using the towelette – What’s wrong?

If your TanTowel towelette did not produce any color for you after 24 hours, there could be a number of reasons as to why. Here are a few points to consider if you did not develop color that we seem to run into the most.

  • Make sure you did not have any products on that may have created a barrier on your skin before application, or during the development process - such as lotions, creams, oils etc
  • Consider if you might be taking any special medications that may be impeding your ability to develop color – particularly skin-related medications
  • The towelette may have expired - if it is too old, had a puncture in the pouch or was left in too hot of an environment, this could cause expiration of the product
  • It may not work with your skin – the formula is made to work with the amino acids and proteins naturally occurring in the skin which can vary with each individual. If you have tried numerous times to tan with the towelettes and have followed all instructions properly, but it still fails to develop color, it may just be that the product doesn’t work with the chemistry of your skin. Consider trying both the Classic and the Plus formulas just to be sure, and make sure you avoid purchasing from independent online sellers like amazon.com, as there is no way to tell how old the product they are selling is.

My tan has developed unevenly – what happened?

If after you have tanned your color has developed uneven, splotchy, or streaky there could be a few reasons for that appearance.

  • Darkened spots of tan on the skin are usually caused by skin dryness. Dry skin will absorb more of the formula than hydrated skin and thus develop a bit darker in those areas. Try exfoliating those dry spots really well before trying again, and consider using our TanTowel® Moisture Mist or On The Glow® moisturizers to keep those spots from drying during development
  • If some areas of the skin remain white and other areas have tanned successfully, you have likely missed the spots that are white during your application. Try again, being sure not to miss any spots this time - if the same pattern emerges, it could possibly be the chemistry of your skin not absorbing the formula evenly

I messed up… can the tan be removed once it has developed - How?

If you accidentally tanned the palms of your hands, or an area of your skin has developed too dark, and you want to remove some of the tan, unfortunately we do not have a specific product we sell to remove it. Here are a few suggestions you can try at home that seem to have been the most effective for removing the tanner or at least lightening it up in an emergency.

Disclaimer: The following methods are only suggestions we can make based on customer experiences we have heard successfully removed unwanted tan. TanTowel is not responsible for any negative effects that may result from using these methods of tan removal.


  • An alcohol-infused astringent or toner can be used to help lighten unwanted tan, use with a cotton ball or other soft material to rub on the skin.
  • Chlorinated pools - Chlorine will fade your tan - and the concentration of the chemical, along with your own skin's chemistry - will affect the amount your skin lightens as a result. This method will be subtle.
  • Exfoliation - The tan will come off naturally as your skin cells shed, and exfoliation will speed the process. Be careful not to over-exfoliate.
  • Lemon juice + a cotton ball -  similar to removing nail polish, but don't rub too hard as you may produce a noticeable mark of removed tan on your skin. Try to blend the removed tan with your intended tanned skin, and be careful about going over areas of the skin with any open cuts or blisters that might sting.
  • Let if fade - If none of these methods really seem to work well - we encourage you to wait it out, as it will only take a few days for your skin to lighten.



Shipping, Payments, Returns and Order Questions:


ORDERS

Do you charge sales tax?

Sales tax is charged only when the shipping address is within the state of Nevada (Currently 8.1%).

How do I cancel or change my order?

If you need to cancel or modify an order, please call us toll free at 1-888-826-8695. Leave a message if you call after business hours. To cancel an order we need your order number and last name. We will make every attempt to cancel or change your order if it has not already been shipped - we will place the order on hold, then call you to confirm your cancellation.



RETURNS

What is your return policy?

If for some reason you are unsatisfied with your purchase, you have 90 days from the date of purchase to make the return. A refund to the original payment method used will be issued once the product has been returned and received. TanTowel is not responsible for shipping or delivery charges for any returned/exchanged products and they will not be part of your refund.



TRACKING

When will I receive my order?

Depending on your selected shipping method and location - shipping Ground may take between 5-7 business days for transit upon processing. Orders must be placed before 12:00 PM (PST) in order to be processed that same day. All orders after 12:00 pm (PST) will be processed the following business day. The day your order is processed does NOT count as a transit day. 

How can I track my order?

If you leave us your e-mail address at checkout, tracking information will be sent to you. Online order tracking is available through FedEx only. For tracking FedEx shipments, please click here. You will be re-directed to the actual shipping carrier websites. Regarding other shipments, you may also call us at 1-888-826-8695.



PAYMENT

What are my payment options?

For your convenience we accept the following major credit cards: Visa, MasterCard, American Express, and Discover. We also now accept PayPal payments, to use this method select the "checkout with PayPal" button. All online payments made via credit card are processed with Authorize.net for your security. 

Orders submitted using payments made with a Business or Personal Check are listed as "Order Received". Customers must mail check payment in the exact amount of the order to: TanTowel Inc., 2665 West Cheyenne Avenue, North Las Vegas, NV 89032. Once payment is received and cleared orders are then shipped to the address listed on the received order information. 



SHIPPING & AUTOSHIP

Disclaimer: Once orders have left our facility, TanTowel® is no longer responsible for packages. Any disputes (unreceived packages, damaged goods, etc.) or claims must be filed by the ordering customer through the Shipping carrier directly.


What is Autoship?

Autoship is an easy way to make sure you never run out of your favorite products, you will automatically be billed and shipped your specified order every 30 or 60 days. By signing up for Autoship, you can use the associated discount code to receive a percentage off your total purchase at checkout. Your discount will still apply for each Autoshipped order billed and sent to you thereafter. If you ever need to modify your order, cancel your order, or change your delivery information – please contact us immediately at 1-888-826-8695. Leave a message if you call after business hours and we'll get back to you.  

What are my shipping options? 

FedEx, or USPS are the only shipping methods TanTowel® offers. Options can be viewed using the shipping calculator - which is available after an item is placed in the shopping cart, and you have begun the checkout process.

  • USPS, (The United States Postal Service) does not provide tracking information, and they do not guarantee delivery time. By choosing USPS as your shipping provider, you as the customer assume full responsibility for your shipment once it leaves our facility. Tantowel® will not refund, reimburse or resend packages that are lost or damaged. The customer must file any disputes and/or claims directly with the United States Postal Service.
  • For expedited or express shipping: Call us toll free at 1-888-826-8695. Leave a message if you call after business hours.

How do you calculate shipping charges? 

Shipping charges vary by weight and destination. To find exact shipping costs for you, a shipping calculator is available as soon as an item is placed in your shopping cart, and you begin checkout. Just enter your ZIP Code in the field provided, and shipping charges will automatically be displayed for you.

Do you offer free shipping?

Yes, orders of $75.00 or more qualify for free Fed-Ex Home Delivery Shipping. Under your shipping options, select "Fed-Ex Home Delivery Shipping (Orders $75+ Ship Free) for $0.00." If your order amount is below $75.00, the cost for Fed-Ex Home Delivery Shipping will be $9.95. This shipping option is unavailable for international orders.

Do you ship orders internationally? 

Yes, we do ship internationally – however, at this time we only accept international orders placed with payment from a United States issued debit or credit card, unless you pay through PayPal Express Checkout. Orders shipped outside the U.S. may be subject to customs inspections and/or fees according to the regulations of the destination country. TanTowel is not responsible for these actions or any reimbursement of customs fees or taxes.

Do you ship to P.O. boxes, APO & FPO addresses? 

Yes, please select United States Post Office (USPS) for your shipping method when shipping to a P.O. box or APO/FPO address. Orders shipped outside the U.S. may be subject to customs inspections and/or fees according to the regulations of the destination country. TanTowel® is not responsible for these actions or any reimbursement of customs fees or taxes.

Can I correct my shipping address after my order has been placed? 

Please contact us immediately with any address corrections. Most orders are shipped same day, and incorrect information will delay receipt of your package. Customer billing and shipping addresses are entered as is. Tantowel® cannot be held accountable for an incorrect delivery address. The ordering customer is responsible for any and all additional delivery interceptions or exceptions that require an additional charge for re-routing.